Return request support

Our support process is designed to make issue resolution simple and efficient. Once we receive your request, we review the details carefully and guide you through the next steps. With clear communication and timely assistance, you can expect a smooth and professional experience.

Report the issue with proof

To raise a claim, share your Order ID along with clear photos and/or a video showing the issue through our customer support channel. Once verified, we will arrange an appropriate replacement or refund. If a replacement is not available, an eligible refund will be issued to the original payment method.

Replacement or refund assistance

For incorrect items sent by SoftStitch, we will arrange a replacement or refund at no additional cost. This ensures that any genuine fulfilment error is corrected promptly and fairly.

Clear refund guidelines

Our policy is designed to provide clarity and confidence when you shop with us. We carefully assess every request, verify the concern, and offer the right resolution based on the issue reported. Please review product details and size information before placing your order.

Quick resolution process

We do not accept returns or exchanges for change of mind, colour preference, or size selection. As each order is processed with care, we recommend checking all product information before completing your purchase.

Customer-friendly policy

Please contact us within 48 hours of delivery for any damaged, defective, or incorrect item. Include your Order ID and supporting photos or video so our team can assess the request quickly and respond with the appropriate solution.