Dedicated support process

Our grievance redressal process is designed to make support simple and accessible for every customer. With clear contact details and a structured approach, you can raise concerns confidently and expect a prompt response. We aim to ensure every issue is handled professionally and in line with applicable requirements.

Clear, timely resolution

Please share your Order ID, along with a brief description of the issue, when submitting a complaint. Including relevant details helps us review your concern quickly and respond more accurately. Our team will acknowledge the complaint within 48 hours and work towards a resolution as early as possible.

Customer concern assistance

You may contact our Grievance Officer directly for concerns related to orders, payments, refunds, returns, deliveries, or website usage. This direct channel helps us manage issues efficiently and maintain clear communication throughout the resolution process.

Complaint handling details

Our grievance redressal framework is built to support prompt action and responsible service. From acknowledgment to resolution, each complaint is handled with attention, accountability, and a focus on customer satisfaction. This helps us maintain trust and deliver a dependable support experience.

Structured resolution system

To raise a concern, please contact our Grievance Officer with the required details and any supporting information. This allows us to understand the matter clearly and respond with the most suitable resolution. We encourage customers to use this process for all service-related concerns.

Compliance-focused support

SoftStitch follows a formal complaint-handling process to ensure grievances are acknowledged within 48 hours and resolved within the prescribed timeline. Our approach is designed to be clear, customer-friendly, and aligned with applicable compliance standards for online businesses.