Order status review

Orders can be cancelled before dispatch, subject to review by our support team. To request cancellation, please contact SoftStitch customer support with your Order ID. If the payment has already been completed and the cancellation is approved, the refund will be initiated to the original payment method within 5–7 business days.

Cancellation before dispatch

If an order has already been dispatched, it cannot normally be cancelled. In such cases, you may request a return after delivery in accordance with our Return, Exchange & Refund Policy. This helps ensure a clear and consistent process for all customers.

Support request process

Cancellation requests are reviewed based on the order stage and payment status. Once approved, refunds for prepaid orders are processed back to the original payment method within the stated timeline, subject to bank or payment gateway processing times.

Refund processing details

SoftStitch may cancel an order in certain circumstances, including stock unavailability, payment verification issues, or other exceptional situations. If we cancel a prepaid order, the amount paid for the cancelled items will be refunded in full to the original payment method.

Dispatch and return guidance

To keep the process simple, please share your Order ID when contacting customer support. Our team will verify the request, confirm eligibility, and guide you through the next steps with minimal delay.

Order exceptions and refunds

This policy is intended to ensure a fair and efficient experience for our customers. We encourage you to review it before placing an order, so you understand the conditions under which cancellation, refund, or return requests may be accepted.