Information We Collect

We may collect details such as your name, email address, phone number, billing and delivery address, order history, and basic device or website usage information. This helps us serve you better and manage your experience smoothly.

How We Use Your Information

We use your information to process orders, coordinate delivery, provide customer support, share order updates, detect fraud, improve our services, and meet legal or regulatory obligations. We may also use it to respond to your queries in a timely manner.

Sharing of Information

We share personal information only when it is necessary to complete your order or support our operations. This may include payment processors, courier partners, and other trusted service providers who help us fulfil services on our behalf.

Payment Security

Online payments may be handled by third-party providers such as Razorpay. SoftStitch does not intend to store your card number, CVV, UPI PIN, or similar payment credentials on its servers, and we follow reasonable safeguards to protect payment-related data.

Data Protection

We take appropriate technical and organisational measures to help protect personal information from unauthorised access, misuse, loss, or disclosure. While no method of transmission is completely secure, we work to maintain a safe environment for your data.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, contact:

Email: softtouch.office@gmail.com

Address: Kolkata, India